Office Administration - Health Services (Fast Track) | St. Clair College
Fast Track
Program Code: K238
Status: Open
Apply Online:
Two Year - Ontario College Diploma
Delivered in less than 1 year
Starts: September

Emergency Alternate Delivery Plan:
Fall 2021 Emergency Alternate Delivery

Tammy Gehl
519-354-9714 ext. 3285

Dear Students:

This is to make you aware that many of our placement sites are requiring students to have their first COVID vaccine, as a minimum, to be eligible to attend placement. Please note that COVID vaccinations will become a part of the placement clearance requirements for fall 2021. A COVID vaccination is not a requirement to attend St. Clair College, however a vaccination will be required prior to attending placement. This additional requirement will be added to the list of current vaccinations required on the Medical form for clearance.

Students without their vaccinations cannot be guaranteed a placement for their program and therefore will not be able to complete their programs. The Health Centre at St. Clair College can provide the physical exam and all other vaccinations except for the COVID vaccine. To obtain the COVID vaccination, Students must arrange an appointment through Public Health, a participating pharmacy, or their health care provider.

If you have any questions, please contact our St. Clair College Health Centre at 519-972-2727 ext. 4484 (in Windsor) or 519-354-9100 ext. 3729 (in Chatham)

Program Overview

Office administrators in the health services field are vital members of the healthcare team, often the first person to interact with clients in a physician’s office. Graduates are able to work within and manage any health services office with the required comprehensive knowledge and specialized skills. Accuracy and confidentiality are paramount and students should have excellent critical thinking skills, be organized and know how to prioritize. Students must have solid interpersonal skills and work effectively in a multicultural environment. Good communication skills, both written and oral, and excellent keyboarding skills, are assets.

Program Highlights

  • Training includes client care, appointment scheduling, manual and electronic charting, transcription of a wide range of medical data and reports and communication techniques.
  • Strict emphasis is placed on confidentiality following PHIPA (Personal Health Information Protection Act) guidelines.
  • Graduates have an understanding of healthcare billing through MOHLTC (Ministry of Health and Long-Term Care-OHIP), along with third-party and private billing with a hands-on approach in an electronic healthcare software setting.
  • Work Placement in the final semester in a variety of private and government-funded medical clinics, general and specialized healthcare offices, hospitals or alternative healthcare facilities.
  • Advanced computer software including EMR (electronic medical records) training.

Career Opportunities

Opportunities in the healthcare field are diverse and include physicians’ offices, hospitals, laboratories, medical clinics, nursing homes, health insurance offices, public health offices, and alternative health therapy offices.

Admission Requirements

OSSD with the majority of courses at the College (C), University (U), University/College (M) or Open (O) level qualify for admission to this program.

Mature students - See Admission Procedures for details.

Field/Clinical Placements

Some of our employers who provide our placement settings require a clear POLICE RECORD CHECK for criminal offences with vulnerable sector screening before accepting a student into the clinical setting. The record check MUST be obtained by the student and at the student’s expense. If you are unable to obtain this police clearance please discuss this with the coordinator to ensure that proper arrangements can be made in advance for your placement. Some of our employers who provide our placement settings also require up to date immunizations and a proof of a negative Two-Step TB Skin Test. Should you be unable to acquire these, please discuss the matter in advance with the coordinator. 


The curriculum below is for incoming students:

Semester 1
Code Title Credits
Language Fundamentals
Administrative Procedures
Introduction To Keyboarding
Essential Business Calculations
Introduction To Word Processing & Business Documents
Choose 1 Elective Course
Business For The Office Assistant
Choose 1 Elective Course
Introduction To Computer Technology
Semester 2
Code Title Credits
Accounting For The Office Assistant
Business Communications I
Advanced Word Processing And Documents
Keyboarding And Transcription
Electronic Spreadsheets And Databases
Medical Terminology I
Health Services Administrative Documents & Procedures
Medical Transcription I
Semester 3
Code Title Credits
Health Services Office Management
Social Relations, Ethics, And Legislation In The Health Service Office
Choose 1 Elective Course
Medical Transcription II
Medical Terminology II
Pharmacology & Safety Systems In Health Service Offices
Health Services Office Work Placement
Electronic Medical Records & Billing

Your Investment

The standard tuition and compulsory fees for the current academic year:

For programs with Experiential Learning (Work Placement/Internship): Costs for accommodation, if needed, travel and related expenses is at the student's own expense. It is recommended for most programs, that students have access to a laptop or desktop computer while away from home during experiential learning periods.

Textbooks and other materials are in addition to Tuition Fees. Textbook prices may be found through the Bookstore website.

Please be aware that tuition and compulsory fees are subject to adjustment each year. The College reserves the right to change, amend or alter fees as necessary without notice or prejudice.

Program Physical Demands Analysis

Program Vocational Learning Outcomes

Office Administration - Health Services (Ontario College Diploma) (MTCU Code 52308)

The graduate has reliably demonstrated the ability to:

  1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.  
  2. Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.  
  3. Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.  
  4. Operate and provide support to others related to the use of office equipment and technologies.  
  5. Evaluate, establish and administer health records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.  
  6. Produce financial and client billing records* for health services by compiling relevant information and using accounting software.
  7. Produce health documents and reports using available technologies and applying industry standards.
  8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.  
  9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.