Course Code
TOR213
Course Credit
3
This course will examine in detail the lodging sector of the tourism industry. It will provide students with the background knowledge related to, the lodging industry. Course topics include the structure of the industry, managing guest services, the check-in procedure, the roles of the back of the house and the roles of the front of the house. The skills gained in this course, are also important in other customer service positions throughout the tourism industry.