Students review the basics of corporate culture and how corporate culture impacts customer service. Areas of study include service environment, organizational openness, and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.
Offerings:
This course is not scheduled for the current semester.
For more information about this course, please contact us at 519-972-2711 or coned@stclaircollege.ca.