Frequently Asked Questions | St. Clair College

Wireless

We are excited to announce that we are upgrading the Wi-Fi system across the college to the latest technology for better connectivity. This upgrade will be implemented in phases. We will start the upgrade at the following campus locations in June and July 2024.

Current Status of the Upgrade (as of June 28, 2024):

  • Upgrade in progress:
    • Main Campus
    • 1 Riverside Drive
    • 333 Riverside Drive
  • Upgraded:
    • Chatham Campus
    • Mediaplex
    • TD Student Center
    • St. Clair College Center of the Arts

Follow the St. Clair College Wireless Overview - June 2024 to connect to the new system and the St. Clair College Wireless Overview to connect to the old system.

Commonly Asked Questions

  • If you do not know your college assigned email address call the IT HelpDesk at 519-972-2727 extension 2500 and we will be happy to assist. Proper ID is required.
  • Please visit the Self-Service Forgot Password link: Self-Service Password Reset 
  • If you do not recall your alternative authentication methods or you have not set up your alternative authentication methods please call the IT helpdesk at 519-972-2727 extension 2500 and we will be happy to assist. Proper ID is required.
  • You will need to go to the Registrar's office to have them make the change in the student information system.
  • Proper ID is required.
  • Once it is updated by the Registrar's office, the IT systems will be updated - please allow 24 to 48 hours for changes to be in effect.

At least ONE uppercase character (A through Z)
At least ONE lowercase character (a through z)
At least ONE number (0 through 9)
The password must meet the length rule requirements. The password must contain at least: 9 characters.
The password must meet the password history requirements of the system. The number of passwords to store: 5.