Because of the legal, ethical and competitive contexts in which the hospitality industry operates, industry professionals must be trained and certified in a number important areas of skill and knowledge. From a safety standpoint, students must be able to work in an atmosphere that safeguards personal health and safety. As professionals handling food, students must ensure that all safe food handling practices are consistently followed. As professional beverage servers and managers, students must recognize the legal and ethical standards for handling and serving alcohol. As customer service professionals and managers, students will demonstrate the skills and knowledge required to provide the best possible guest experience. This course will include education in and certification for students in the areas of Occupational Health and Safety, Workplace Hazardous Materials Information System (WHMIS), Safe Food Handling, Smart Serve, and Service Excellence.