Professional Development and Workshops | St. Clair College

Available for groups and/Or onsite delivery

Effective Communication CNT 308N

This one-day workshop will investigate communication processes and strategies for the workplace, with an opportunity to investigate proven strategies designed to improve communication processes and systems on both a personal and organizational level. Participants will also reflect on personal communication strengths and weaknesses. Topics will include:

  • Communication Theory
  • Defining Communication
  • The Communication Process
  • Communicators and Communication Systems
  • Personal Communication Systems
  • Barriers to Communication
  • Strategies for Improving Communication
  • Personal Action Plan

"COVID Self-care": Combating The Emotional & Psychological Exhaustion Of A Pandemic

  • The neuroscience of stress on an all-encompassing level
  • The compounded nature of stress for those leading in these times
  • Strategies that really work and don't involve "lifestyle changes"

Skills Development:

  1. Emotional Self-Regulation Strategies
  2. Reengaging with what worked pre-pandemic
  3. Implementing a framework for adapting through rapidly changing priorities

"The 3c's Of Leading Through C19": Managing Fear, Anxiety, And Uncertainty In Others

  • The neuroscience of leadership: What does it mean to lead when people are "Limbic"?
  • Organizations of Self: The step beyond personality that we live without knowing
  • Creating your 3C Organization of Self to draw your people into your calm

Skills Development:

  1. Emotional Self-Regulation to create your best Organization of Self to lead
  2. Emotional Regulation Strategies for bringing people into a place to follow
  3. Enhancing Team Cohesion through the 3C's

"We're All The Same… Only Different": Adapting Our Leadership To Different Personalities

  • 16 Personality Types and 4 underlying Temperament Groups
  • Rapid recognition of individual motivational needs
  • Communication to enhance Leadership: what approach to use with whom when?

Skills Development:

  1. Identify and respond to Temperament-based Motivational Needs
  2. Read and Lead according to Personality Differences
  3. Enhance influence skills on the basis of Personality Type & Temperament

"It's All About Power… But That's Ok": Using Social Power To Increase Your Impact As A Leader

  • 10 Forms of Social Power as a frame to understand interpersonal and team dynamics
  • Strategic deployment of Social Power to achieve mission objectives
  • Reward and Alarm Systems of the Brain: The role of emotions in leading others

Skills Development:

  1. Understand and deploy 10 Forms of Social Power in support of mission objectives
  2. Strategies to identify and counteract mission-contrary power struggles
  3. Emotional Regulation: Self and Others

"Why Can't We All Just Get Along?": Conflict Management Strategies For All Personalities

  • Understanding and counteracting our conflict style biases
  • Conflict as joint problem-solving: Resolving issues AND improving relationships
  • Identifying and managing toxic personalities (High Conflict Personalities)

Skills Development:

  1. Self-Preparation for conflict intervention and resolution
  2. Resolving the issues and improve relationships between parties
  3. Detect and manage behaviours of High Conflict Personalities

"The Elixir Of Trust": The Indispensable Ingredient For Building, Solidifying, And Flourishing Relationships

  • Trust components, processes, and implications for personal and organizational goals
  • Common misconceptions about trust, and mistakes made when trying to build trust
  • Repairing damaged trust and reviving relationships

Skills Development:

  1. Learn what trust is made of, and how to build it in personal and organizational contexts
  2. Understand the common mistakes usually made by leaders in the process of trust building and how to avoid them
  3. Identify the best methods to rebuild relationships after trust is damaged or lost

"From Burned Out To Blissed Out": Fortify Resilience, Rekindle Passion, And Grow Stronger From Hardship

  • Biopsychosocial models of stress and when faced with different stressors
  • Relationships between stress, resilience, and burnout, and how to turn stressful events into growth opportunities
  • Cognitive, behavioural, and existential methods of overcoming stress, preventing burnout, and recovering from it

Skills Development:

  1. Recognize what happens in the body and brain when faced with stressors, and its implications
  2. Understand the link between stress, resilience, and burnout, and learn how to create positivity out of stress
  3. Employ various proven techniques to handle work and life stressors efficiently

"Just Promoted To What?": Taking On The Unknowns Of A New Journey

  • The most essential managerial skills to survive the first weeks and months as a new manager
  • Transition from employee to management; differences between an employee, a manager, and a leader
  • Most common traps new managers fall into and how to avoid them

Skills Development:

  1. Master important skills and knowledge to have a smooth start as a new manager
  2. Differentiate between managerial and leadership roles and responsibilities, and create a balanced and tailored work style
  3. Avoid the mistakes new managers tend to make and lead your employees confidently, particularly from the start

"Embracing The Dreaded Change": Turn Change & Transition Into A Meaningful Journey

  • Change management models; their uses and limitations, and an introduction to a master change management framework
  • Resistance to change; its sources and how to address it
  • Transition management techniques to make change a smoother process

Skills Development:

  1. Understand different change management models and how to use a combination of them for a stronger change management process
  2. Identify the root of resistance in employees, and how to best address it
  3. Use transition management to make change a more meaningful process for everyone within the organization