Course Code
HOS132
Course Credit
3
Studentsof the Hospitality program will gain their first, insight into the importance and impact the back of the house holds to a guest's satisfactory stay/experience and to a well run Hotel & Resort Operation. In this course the student will explore functions and responsibilities from a "back of the house or heart of the house" perspective, with emphasis on housekeeping rooms division, laundry, and public area departments including discussions on maintenance, grounds keeping, and a large number of contract services. Guest speakers & site visits to large area Hotels and their suppliers will enhance lectures in this course.