Training Topics include: Deescalating intense situations with neuroscience-based techniques. Personality Theory & ADR:'Getting to Yes' on psychological steroids. Understanding and balancing our conflict style biases. Conflict as joint problem-solving: Resolving issues AND improving relationships.
Skills Development include: 1. Self-Preparation for conflict intervention and resolution. 2. De-escalation: Extrapolating 'Interests' from 'Positions'. 3. The ADR process of resolving the issues and improving relationships between parties.