Frontline Staff As The Face Of The Organization: Make Your Business Unit Shine And Rise With Unparalleled Customer Service | St. Clair College
New Course
Course Code:
CNT 765N
Area of Interest:

PD Workshops

Training Topics include: Types of internal and external customers and their importance for business growth. Customer expectations, needs, and desires, and best methods of their satisfaction. Conflict in customer service; upset customers and handling complaints.

Skills Development include: 1. Identify who your most important customers are and who you should focus on. 2. Use different methods to identify the customer's needs and expectation, and meet them at the right time. 3. Turn upset customers to royal ones by handling their complaints efficiently.


This course is not scheduled for the current semester.