COVID-19 FAQ | St. Clair College

Answers to Recently Asked Questions

What is COVID-19?

According to the World Health Organization (WHO), Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases. COVID-19 is the infectious disease caused by the most recently discovered coronavirus.

The situation is rapidly evolving and Public Health Ontario, along with the Ministry of Health, is closely monitoring the outbreak, conducting surveillance and appropriate laboratory testing, and providing public health and infection control guidance. (https://www.publichealthontario.ca/en/diseases-and-conditions/infectious-diseases/respiratory-diseases/novel-coronavirus)


What are the symptoms of COVID-19?

Those who are infected with COVID-19 may have little to no symptoms. The symptoms are similar to a cold or flu.

Symptoms may take up to 14 days to appear after exposure to COVID-19 (this is the longest known infectious period for this disease).

Symptoms have included:

  • fever
  • cough
  • difficulty breathing
  • pneumonia in both lungs

What can I do to protect myself from COVID-19?

Good hygiene remains the best defense and people are encouraged to:

  • Wash your hands frequently with soap and water
  • Cough or sneeze into your elbow or a tissue (throw the tissue away)
  • Clean high-touch surfaces and objects often
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid shaking hands, since the virus can be spread this way.
  • Stay home or in your residence room if you are experiencing flu-like symptoms.
  • Call before attending the St. Clair College Health Centre to prevent unnecessary visits.

 (https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html#p)


Am I required to self- isolate?

To support safety and prevent the potential spread of the Coronavirus, we are following the travel recommendations provided by the Public Health Agency of Canada. Out of the concern for the well-being of our St. Clair College community, effective immediately, we are mandating the 14-day self-isolation period to all employees who have travelled abroad, including any border crossings to Michigan, and are returning to Canada.

Upon your return, please immediately contact Public Health to report your travel and contact your immediate supervisor for further instruction. The Public Health Agency of Canada’s COVID-19 Self-Isolation Guidelines can be found at https://www.publichealthontario.ca/-/media/documents/ncov/factsheet-covid-19-how-to-self-isolate.pdf?la=en
 
The College strongly recommends that all travel be restricted, and we have previously suspended all College travel.


What does self-isolation mean?

Self-isolation means:

  • Staying at home for 14 days, not going to work, school or other public places
  • Avoiding public transportation, taxis, rideshares
  • Limiting contact with others as much as possible, and not have any visitors
  • Asking for help if you need groceries or medication; deliveries can be left on the doorstep
  • See fact sheet under Resources

What does self-monitoring mean?

Self-monitoring means:

  • Monitor yourself for 14 days for one or more symptoms of COVID-19
  • Go about your day but avoid crowded places and increase your personal space from others, whenever possible
  • See fact sheet under Resources

Should I be wearing gloves a mask/face covering?

Please follow the link below to the Government of Canada’s Public Health page for information on the use of masks and face coverings.

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html


Where should I go for reliable COVID-19 information/updates?

The following websites provide reliable, informative, and up-to-date details about COVID-19:


What actions is St. Clair College taking to address COVID-19?

This is a rapidly evolving situation. Please continue to visit the Health Centre webpage for updated information on the measures taken by St. Clair College.


Will exams be cancelled?

Updates on exam dates and formats will be provided as the new online learning format is implemented. School Chairs, program coordinators, and professors will contact students with updates regarding further information on exams, including: Dates, times, formats, and marking schemes.


Will my placement be affected?

Please see the most recent communication to students, sent by email.


What if I do not have the system requirements to complete online courses?

Please call 519-972-2756 regarding technology access concerns. Staff in the Call Centre will work with you to assist as best as possible. At this time, computer labs will stay open by appointment for those students who need to access the labs. Please call 519-972-2756 for an appointment. It is preferred that students complete their courses from home whenever possible to ensure social distancing can be maintained.


Program with labs/shops, Continuing Education, Apprenticeships

All on-campus classes, labs, classes and shops are cancelled at this time. At this point in time Apprenticeship programs are suspended until further notice.


When is the last day to drop a course?

Please note the last date to drop a course without academic penalty has been extended through the end of the semester. Students will be permitted to drop a course without academic penalty as long as final exams have not been written.


What is the impact of COVID-19 on the fall semester?

At this time, we have not determined an impact to the start of the Fall semester. St. Clair College continues to monitor the impacts of COVID-19. In the event we believe the start of classes in September will be affected, we will share our mitigation plans to the community.

I am currently in high school and I am supposed to graduate this year. Will my admission to St. Clair College in September be in jeopardy?

Graduating high school students should not have their graduation or progression impacted by the developments surrounding the COVID-19 pandemic. No student’s graduation or transition to post-secondary will be jeopardized as a result of the high school closure period.


What will happen to my Conditional Acceptance for Fall 2020?

At this time based on the information we have, offers that were given will still be valid as the assumption is all students will be given every opportunity to succeed and complete their OSSD and Post Secondary Programs.

Is apprenticeship cancelled?

Currently, Apprenticeship is not cancelled it is suspended until further notice


Am I losing my school year?

For the Apprenticeship that have completed 80% of your program/outcomes and have a passing grade the college will work with the apprentice to complete the year. Student with less than 80% program/outcomes completion please monitor your email and St Clair College website for further information.


Should I ask for a refund?

You can ask for a refund, however we are encouraging students to stay enrolled so you can resume your program when it is safe to do so. More details will be available soon.


Will my apprenticeship training be offered online?

Day programs that have been suspended are being evaluated to determine what can be delivered online and what needs to be completed in the lab. You will be contacted once we have finalized the evaluation.


Can I return to work?

Apprentices who choose to go back to work should contact Service Canada at 1-800-206-7218 to advise of the change to their claim. Apprentices/Sponsors should communicate and determine the best action for the individual involved.


Am I still eligible for EI?

Apprentices need to contact Service Canada at 1-800-206-7218.


How will Apprentices be notified when classes resume?

Apprentices are advised to carefully monitor their St. Clair email accounts and phone messages for any updates/ministry communication.


I would like to reschedule my apprenticeship for another intake?

Offers of classroom training are issued by the Ministry of Labour, Training and Skills Development 120 days prior to the class start. Please ensure your contact information is up to date with your Local Ministry office.

In the event you choose to withdraw this term, your name will be placed back on the waitlist with the Ministry.


Is Pre-Apprenticeship cancelled?

The School of Skilled Trades is working with the scheduling department to determine a suitable start date to offer these programs. More information to follow.


Is there an update as to when my apprenticeship program will restart after all face-to-face classes/labs were suspended due to COVID-19?

Please see the linked document

What is CERB?

Canada Emergency Response Benefit provides temporary income support to workers who have stopped working and are without employment or self-employment income for reasons related to COVID-19.

The new Canada Emergency Response Benefit is paid in blocks of four weeks in the amount of $2,000, which is equivalent to $500 per week. A maximum of 16 weeks of benefits can be paid. The benefit is available from March 15, 2020, to October 3, 2020. You can apply no later than December 2, 2020.


Who is eligible?

Any individual who is

  • Residing in Canada, who are at least 15 years old;
  • Who have stopped working because of COVID-19 or are eligible for Employment Insurance regular or sickness benefits:
  • Who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
  • Who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period. For subsequent benefit periods, they expect to have no employment income.

Are international students eligible?

Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the Benefit if they meet the other eligibility requirements.


When can I apply?

Starting April 6, 2020, you can apply for the Canada Emergency Response Benefit.  After this date there will be a single portal to assist you with the application process.


Do I need to be laid off to receive this benefit?

No. Workers who remain attached to their company can receive the Benefit. You must have stopped working as a result of COVID-19, and be without employment income for at least 14 consecutive days within the initial four-week period.

What is an AEG credit?

An AEG credit is an opportunity for students who do not want to proceed with the current semester (Winter 2020) for any reason, but still want to get credit for the work they have already completed in the course (provided they have met the assessments at a passing level as of March 13th)


Will I still graduate the program is I decide to choose the AEG credit option?

Yes. Choosing an AEG credit does not affect the ability to obtain your diploma.  


What will show on my transcript?

You will NOT receive a letter grade on your transcript. It will show that you have selected AEG for that course.


Will choosing an AEG credit affect my GPA?

No. It will not affect your GPA. Courses that have been graded will only be factored for your GPA.


Can I use an AEG course credit as a credit transfer for another course which is comparable and has been approved? 

Check our website for information regarding transfer credit and articulation.


How long do I have to decide if I want to take the AEG option?

Monday, April 13 at 8:00am is the deadline to decide if you want to take the AEG option.  


What happens if I don’t take the AEG option by Monday, April 13 at 8:00am?

You will receive the letter grade for the assessment items in the course based on your achievements at the end of the course - April 17th.


What happens to my offer of admission (acceptance) to another College program if I elect to take an Aegrotat (AEG) grade for a required course? Will I lose my offer of admission? Does this include oversubscribed programs?

If you elect to take an Aegrotat (AEG) grade for any of your courses, you will NOT lose your offer of admission. This includes ALL program offerings at St. Clair College.


I am currently on a waitlist for an oversubscribed program at St. Clair College, what happens to my position on the waitlist if I take an AEG Grade?
  • If a student chooses AEG, we will use their assigned midterm grade for ranking as midterm grades were provided to the Registrar’s Office during the first week of March.
  • If a student decides to continue with the course to improve their standing, you will be required to successfully complete the course. Upon successful completion, the Registrar’s Office will use the midterm submitted the first week of March – OR – the final grade assessed, whichever is higher.  As a result, we are encouraging students to continue and strive for a better mark.

Can a student request an AEG Grade after the Monday, April 13th deadline at 8am?

No extensions will be made to the deadline.


When do I have to select an I (in-process) Grade? Is there a specific timeline/process?

A student who is ineligible for an Aegrotat Standing (AEG Grade) may opt for an “I” grade (in-process).  You must select this option before you complete your final exam/assessment (No later than Monday, April 13, 2020) by sending an email request to your instructor of that course outlining your reasons.


I am a varsity athlete, how will electing to take an AEG grade affect me?

If you choose to use AEG for one or more courses it could impact your eligibility for a varsity scholarship. Taking an AEG grade in all your courses would mean you will not have a GPA so will not get your scholarship. To be eligible you must have a term GPA of 2.0 or higher, remain in full time status and successfully pass all courses. Therefore you must keep at least one course and complete it with a grade of C or higher.

Taking AEG will have no impact on your eligibility for next fall as you still get credit for that course and would remain in Good Academic Standing.

If you require further guidance or are still unsure of how you would like to proceed please contact your Athletic Coordinator.


I want to reapply for an oversubscribed program for Fall 2021 and I have an AEG Grade in a required course (ex. Biology) how will that be treated?

If a student chooses to try again to enter an oversubscribed program and does not upgrade the course that was assigned an AEG grade, the Registrar’s Office will use the midterm that was assigned this past March 2020 and use it for ranking.

Applicants are advised to contact the Registrar’s Office for advice on reapplying for any future intake.


I am enrolled in a Business Administration, 3 Year Advanced College Diploma Program. I am exploring options related to the partnership St. Clair College has with Nipissing University to earn a Bachelor of Commerce (BComm) or a Bachelor of Business Administration (BBA).  What happens to my eligibility to pursue these options if I choose to accept a grade of AEG?  Does this pose any challenges or prohibits me from gaining admission to these degree choices?

We are pleased to confirm that Nipissing University does not have any concerns regarding the use of AEG. Our articulation agreement with Nipissing University is specific to Credential Completion (Advanced College Diploma) and attainment of a specific GPA (see link for details https://www.stclaircollege.ca/programs/credit-transfer-pathway-agreements/nipissing-bcomm). Although AEG is a “passing grade”, it does NOT impact your GPA. As a result, you will not be penalized for choosing AEG as a means of course completion during the Winter 2020 semester.


I am enrolled in a Business, 2 Year College Diploma Program (Business, Marketing & Accounting). I am exploring options related to the partnership St. Clair College has with Wayne State University to earn a degree and potentially access graduate school after degree completion.  What happens to my eligibility to pursue these options if I choose to accept a grade of AEG?  Does this pose any challenges or prohibits me from gaining admission?

We are pleased to confirm that Wayne State University does not have any concerns regarding the use of AEG. Our articulation agreement with Wayne State University is specific to Credential Completion (College Diploma) and the credited course can be used toward the degree major requirements. As a reminder, although AEG is a “passing grade”, it does NOT impact your GPA. As a result, you will not be penalized for choosing AEG as a means of course completion during the Winter 2020 semester. Additional information regarding this pathway may be found here: https://www.stclaircollege.ca/news/2019/articulation-agreements-signed-between-scc-and-wsu and by connecting with Wayne State University, https://wayne.edu/admissions/canadian/.


I am enrolled in Interior Design, 3 Year Advanced College Diploma. I am exploring options related to the partnership St. Clair College has with Wayne State University to earn the Interior Design Bachelor of Fine Arts, with an additional one year of study.  What happens to my eligibility to pursue this options if I choose to accept a grade of AEG?  Does this pose any challenges or prohibits me from gaining admission?

We are pleased to confirm that Wayne State University does not have any concerns regarding the use of AEG. Our articulation agreement with Wayne State University is specific to Credential Completion (Advanced College Diploma) and the credited course(s) can be used toward the degree major requirements. As a reminder, although AEG is a “passing grade”, it does NOT impact your GPA. As a result, you will not be penalized for choosing AEG as a means of course completion during the Winter 2020 semester. Additional information regarding this pathway may be found here: https://www.stclaircollege.ca/news/2019/articulation-agreements-signed-between-scc-and-wsu and by connecting with Wayne State University, https://wayne.edu/admissions/canadian/.


I am currently enrolled in the 1-year Electrical Techniques program. If I choose to receive an Aegrotat (AEG) grade(s) and earn my certificate, will I still be eligible to receive Level 1 equivalency for the Electrical Apprenticeship program?

Yes, you will continue to receive Level 1 equivalency in the Electrical Apprenticeship program.


I am enrolled in the 2 Year Computer Systems Technician-Networking or the 3 Year Computer Systems Technology-Networking program. I am exploring options related to the partnership St. Clair College has with Wayne State University to earn the Wayne State University’s Bachelor of Science in Computer Technology, with an additional two years of study, with an added opportunity to earn a Masters of Science in Engineering Technology upon degree completion. What happens to my eligibility to pursue these options if I choose to accept a grade of AEG? Does this pose any challenges or prohibits me from gaining admission?

We are pleased to confirm that Wayne State University does not have any concerns regarding the use of AEG. Our articulation agreement with Wayne State University is specific to Credential Completion (College Diploma and/or Advanced College Diploma) and the credited course(s) can be used toward the degree major requirements. As a reminder, although AEG is a "passing grade", it does NOT impact your GPA. As a result, you will not be penalized for choosing AEG as a means of course completion during the Winter 2020 semester. Additional information regarding this pathway may be found here: https://www.stclaircollege.ca/news/2019/articulation-agreements-signed-between-scc-and-wsu and by connecting with Wayne State University, https://wayne.edu/admissions/canadian/.


I am a student enrolled in a program within the School of Health Sciences in Windsor or Chatham. My program is accredited by an external organization that may allow me to acquire professional licensing and/or certification to practice in my field of study upon graduation. What are my grading options for the Winter 2020 semester?

Accredited Programs:

  • Dental Hygiene
  • Dental Assisting
  • Diagnostic Medical Sonography
  • Pharmacy Technician
  • Cardiovascular Technician
  • Medical Laboratory Science
  • Medical Laboratory Technician
  • Paramedic
  • Respiratory Therapy
  • Veterinary Technician

The following options are available to you as you complete this semester:

  1. Withdrawal - Deadline: Prior to final exams/assignments
    1. A student who wishes to drop a course may do so at any time before the end of the semester so long as final exams/final assessments have not been executed or submitted by the student.
    2. Please note that students who elect this option are to be aware of and review any potential implications to study permits and/or OSAP requirements. For inquiries related to your study permits please contact international@stclaircollege.ca. For inquiries related to OSAP requirements please contact financialaid@stclaircollege.ca.
    3. If you voluntarily withdraw from your courses, you may re-take your courses free-of-charge at a later date.
  2. In Process (I)
    1. A student who is unable to complete their semester due to medical, financial, technological, or other extenuating circumstances will receive an I (in-process) grade until such time that the College resumes normal activities.
    2. When the college resumes normal activities, the student will be required to complete a single project or exam that will assess all outstanding outcomes.
    3. The student will then be assigned a letter grade based on the cumulative work in each course according to normal College procedures.
  3. Aegrotat Standing (AEG) (Applies to General Education courses only) - Deadline: AEG form submitted by Monday, April 13, 2020 at 8:00 am
    1. A student who was passing a General Education course (Gen Ed or Elective) as of March 13, 2020 may elect to be granted Aegrotat Standing (AEG).
    2. A student who did not achieve a passing grade prior to March 13, 2020 will not be eligible for AEG Standing.
    3. A student who elects to accept Aegrotat Standing will be assigned a grade of AEG as a final grade. Your transcript will show an AEG for the course ie. No letter grade will be assigned.
    4. An AEG grade will function as a passing grade. It will not be used in the calculation of your grade point average (GPA).
    5. The course will not be eligible for a future transfer credit. Please be aware that if you plan to further your education at a post-secondary institution, your next institution may not accept the AEG course grade for transfer.
    6. Once a course has been assigned AEG, there are no further options for reassessment.
    7. In order to receive an AEG grade for a course, please talk with your faculty and complete an AEG form and submit it for signature to your faculty. The faculty will then submit the form to the Registrar’s Office for consideration.
    8. The deadline to submit the AEG form to your instructor is Monday, April 13, 2020 at 8:00 am.
  4. Letter Grade
    1. A letter grade will be assigned after all final exams are completed.

Non-Accredited Programs:
 

  • Fitness and Health Promotion
  • Occupational Therapy Assistant/Physiotherapist Assistant
  • Advanced Medical Esthetics Practitioner

The following options are available to you as you complete this semester:

  1. Withdrawal - Deadline: Prior to final exams/assignments
    1. A student who wishes to drop a course may do so at any time before the end of the semester so long as final exams/final assessments have not been executed or submitted by the student.
    2. Please note that students who elect this option are to be aware of and review any potential implications to study permits and/or OSAP requirements. For inquiries related to your study permits please contact international@stclaircollege.ca. For inquiries related to OSAP requirements please contact financialaid@stclaircollege.ca. If you voluntarily withdraw from your courses, you may re-take your courses free-of-charge at a later date.  
  2. In Process (I)
    1. A student who is unable to complete their semester due to medical, financial, technological, or other extenuating circumstances will receive an I (in-process) grade until such time that the College resumes normal activities.
    2. When the college resumes normal activities, the student will be required to complete a single project or exam that will assess all outstanding outcomes.
    3. The student will then be assigned a letter grade based on the cumulative work in each course according to normal College procedures.
  3. Aegrotat Standing (AEG) - Deadline: AEG form submitted by Monday, April 13, 2020 at 8:00 am
    1. A student who was passing a course as of March 13, 2020 may elect to be granted Aegrotat Standing (AEG).
    2. A student who did not achieve a passing grade prior to March 13, 2020 will not be eligible for AEG Standing.
    3. A student who elects to accept Aegrotat Standing will be assigned a grade of AEG as a final grade. Your transcript will show an AEG for the course ie. No letter grade will be assigned.
    4. An AEG grade will function as a passing grade with the exceptions that it will not be used in the calculation of your grade point average (GPA).
    5. The course will not be eligible for future transfer credit. Please be aware that if you plan to further your education at a post-secondary institution, your next institution may not accept the AEG course grade for transfer.
    6. Once a course has been assigned AEG, there are no further options for reassessment.
    7. In order to receive an AEG grade for a course, please talk with your faculty and complete an AEG form and submit it for signature to your faculty. They will then submit the form to the Registrar’s Office for consideration.
    8. The deadline to submit the AEG form to your instructor is Monday, April 13, 2020 at 8:00 am.
  4. Letter Grade
    1. A letter grade will be assigned after all final exams are completed.

I am an international student enrolled at the College. If I choose to elect to receive an AEG grade, will this negatively affect my chances of receiving a Post-Graduate Work Permit (PGWP)?

To clarify, St. Clair College does not provide immigration advice regarding Post-Graduate Work Permits. However, we can advise that AEG is considered a passing grade. As a result, any course that has a grade of AEG will be utilized for graduation eligibility and the course will be considered to meet major requirements of your certificate, diploma, or advanced diploma. Upon completion of your program and graduation eligibility, you will be able to acquire a Graduation Letter to support your application.


I am enrolled in the Paralegal Diploma Program (either B897 and B959). I am considering my grade options for the Winter 2020 semester. The Course Credit and COVID-19 Protocol that was announced on April 2, 2020, identified the Paralegal program as a program with outside accreditation and/or regulatory body. As a result, I don’t know whether an AEG grade is applicable to my program. May I have clarification?

St. Clair College has shared and discussed our revised grading options for the Winter 2020 semester with the Law Society of Ontario. We have received confirmation that they will accept an AEG grade provided a student has completed the course(s) in full. This means that a student must complete all required assessments through continued participation in eligible classes (ie. as one normally would had the COVID-19 situation not occurred).

To summarize, the Law Society of Ontario accepts the revised grading options St. Clair College has presented.  This allows Paralegal students to request an AEG grade once the student has an opportunity to view their final letter grade, after the completion of all assessments. The official grade release date is May 1, 2020. As a result, students will have until May 8, 2020 to make a grade change request. Grade change requests to AEG will only be considered provided the class has a passing grade.


I am enrolled in the Business Administration – Human Resources, 3 Year Advanced College Diploma Program. I have been preparing for the Certified Human Resources Professional designation (CHRP) governed by the Human Resources Professionals Association of Ontario. What happens to my eligibility to pursue this designation upon graduation if I choose to accept a grade of AEG? Does this pose any challenges or prohibits me from working towards this professional designation?

St. Clair College is pleased to share the following guidelines received from HRPA. HRPA accepts the assignment of the grade of AEG. A grade of AEG is equivalent to a "Pass". HRPA has provided the following considerations if you are electing to receive a grade of AEG.

HRPA's coursework requirement requires that candidates maintain an average of 70% over all nine required courses with no single course having a grade below 65%. In recognition of these extraordinary circumstances, students who have taken any of the nine required HR courses during the Winter 2020 semester will have their transcripts assessed in the following manner:

  • Pass/fail grading will only be accepted for courses impacted by the COVID-19 pandemic.
  • At least five of the nine required courses must have received a numerical grade. To put it the other way, up to four "Pass" or "Credit Received" grades may be submitted.
  • HRPA will determine the 70% average based on the courses for which a numerical grade was assigned. A minimum of 65% must be achieved in each of the courses for which a numerical grade was assigned.
  • If students were granted a "Pass" or "Credit Received" in the Winter 2020 semester, HRPA will accept the course as having met that functional area requirement. However, a "Pass" or "Credit Received" does not count towards determining the 70% average.
  • HRPA will only accept a "Pass" or "Credit Received" on any of the nine required HR courses if it was taken in the Winter 2020 semester.
  • In instances where two courses are needed to meet one functional area (e.g. Finance 1 + Finance 2 are both required to meet the Finance & Accounting course requirement), and the student took one of the two courses in Winter 2020, the student will only get the credit if they scored 65% on the course that was given a numerical grade and a "Pass" or "Credit Received" on the course that was graded on a pass/fail basis. If they scored a 64% or less and a "Pass" or "Credit Received" on the other course, the student does not satisfy the requirement for that functional area.

If you have questions about the application of this policy, please contact Thomas Callitsis, Exams Specialist, at tcallitsis@hrpa.ca or at 416-923-2324 extension 301.

What is the Canada Emergency Student Benefit?

The proposed Canada Emergency Student Benefit would provide support to students and new graduates who are not eligible for the Canada Emergency Response Benefit. This benefit would provide $1,250 per month for eligible students or $1,750 per month for eligible students with dependents or disabilities. The benefit would be available from May to August 2020 for Canadian students and students who are permanent residents.


What is the Canada Student Service Grant?

The new Canada Student Service Grant will help students gain valuable work experience and skills while they help their communities during the COVID 19 pandemic. For students who choose to do national service and serve their communities, the new Canada Student Service Grant will provide up to $5,000 for their education in the fall.


What support is available for International students?

Starting immediately, the federal government will remove the restriction that allows international students to work a maximum of 20 hours per week while classes are in session, provided they are working in an essential service or function, such as health care, critical infrastructure, or the supply of food or other critical goods.


What other support is available to students?

The Government of Canada will expand existing federal employment, skills development, and youth programming to create up to 116,000 jobs, placements, and other training opportunities to help students find employment and develop valuable skills this summer and over the coming months. In addition, to help students continue their studies in the fall, the government will:

  • double the Canada Student Grants for all eligible full-time students to up to $6,000 and up to $3,600 for part-time students in 2020-21. The Canada Student Grants for Students with Permanent Disabilities and Students with Dependents would also be doubled.
  • broaden eligibility for student financial assistance by removing the expected student’s and spouse’s contributions in 2020-21, in recognition that many students and families will struggle to save for school this year.
  • enhance the Canada Student Loans Program by raising the maximum weekly amount that can be provided to a student in 2020-21 from $210 to $350.
  • increase existing distinctions-based support for First Nations, Inuit, and Métis Nation students pursuing post-secondary education by providing an additional $75.2 million in 2020-21.
  • extend expiring federal graduate research scholarships and postdoctoral fellowships, and supplement existing federal research grants, to support students and post-doctoral fellows, by providing $291.6 million to the federal granting councils. In addition, the government intends to enhance work opportunities for graduate students and post-doctoral fellows through the National Research Council of Canada.
What Services in the Registrar’s Office are currently available?

Registrar’s Office - Updated/Available/Modified Services


How do I contact the Registrar’s Office?

The staff in the Registrar’s Office is now working remotely, please contact info@stclaircollege.ca for general inquires or the admissions clerk responsible for your program of study via email for a prompt reply. https://www.stclaircollege.ca/sites/default/files/inline-files/RO-Chair-Contact-Info.pdf


How do I contact the Financial Aid Office?

The staff in the Financial Aid Office is now working remotely, please contact financialaid@stclaircollege.ca.


As a student, is there a mechanism that I can access to acquire financial assistance during these unprecedented times?

All students can inquire as to what avenues are available to them through the Financial Aid Office. The College can offer assistance through the exploration of OSAP assistance, OSAP appeals, as well as Emergency Loans and Tuition Bursaries. The Financial Aid Office may be contacted at financialaid@stclaircollege.ca.


During the Winter semester, my classes were moved to an online delivery format. My class utilized Blackboard Collaborate for discussion and assessments. Unfortunately, I just learned that by using the long-distance number provided for audio purposes has resulted in extra charges to my phone bill. I did not expect to incur these costs. Is there any assistance available to me?

Yes. If you incurred unexpected costs as a result of the transition to online studies, St. Clair College wants to help you. All students can inquire as to what avenues are available to them through the Financial Aid Office. The College can offer assistance through Emergency Loans and Tuition Bursaries. The Financial Aid Office may be contacted at financialaid@stclaircollege.ca.


I would like to file a grade appeal as a result of the grade I was assigned?

Please click the following links that provide additional information regarding the process and policy.

What is the status of the Spring Convocation in June?

St. Clair College has made the difficult decision to cancel June’s Spring Convocation, originally scheduled the week of June 8-13, due to the current COVID-19 situation.  All June graduates and guests are invited to attend the upcoming October graduation ceremonies.


Will I be able to participate in a Convocation Ceremony?

All June graduates and guests are invited to attend the College’s October Fall Convocation ceremonies. Once dates and schedules have been finalized, detailed information will be emailed to all graduates to their preferred email on their SIS account. The College website (stclaircollege.ca) will have a 2020 Fall Convocation tab with updated information about the upcoming graduation ceremonies.


How will I receive my College credentials?

All students who have completed their academic requirements will receive their College credential, liripipe and Alumni pin.  In June, the Registrar’s Office will mail all credentials to your address on file. PLEASE DOUBLE CHECK THAT YOUR HOME ADDRESS IS UP TO DATE ON YOUR SIS ACCOUNT to ensure your credential is mailed to the proper location.


Will there be an Academic Excellence Awards dinner in May?

Due to the community distancing and guidelines during the current COVID-19 situation, this dinner, which was scheduled at the end of May, has been cancelled. Award recipients will be celebrated at the Fall Academic Awards.

The student who has achieved academic distinction in their program, been recognized for student leadership or has attained a faculty academic award will be receiving official written communication for this honour by mail in June.  PLEASE DOUBLE CHECK THAT YOUR HOME ADDRESS IS UP TO DATE ON YOUR SIS ACCOUNT.

Will there still be a May intake of students?

We have officially delayed the start of the Spring semester from May 4, 2020, by two additional weeks. 

The new Spring semester start date is May 19, 2020.  

At this time, the semester will continue to run for 12 weeks.

The semester-end date will be Friday, August 7, 2020.

Students, please continue to monitor your email and the St. Clair College Website - https://www.stclaircollege.ca/status/covid-19 for up to date information. We will keep you informed if anything changes regarding the May intake.

St. Clair College continues to monitor the COVID-19 pandemic very closely.

As a result of the delayed Spring semester start, as well as some of the challenges students are facing, we have decided to formally delay the Spring Tuition Payment Deadline for 3 weeks. The NEW tuition payment deadline is Monday, May 4, 2020.


Will spring semester programs be online or in-person?

At this time, St. Clair College is preparing to offer all classes during the upcoming Spring semester in an online format. The delayed start of the semester allows the institution to prepare accordingly.


Are we deferring students from the May intake, to September? Is it possible to switch to a fall start?

Yes. We have received deferral requests from the May intake to the September intake. Please note that although a deferral is possible, seat guarantees will be on a first-come, first-served basis. Tuition payment and an approved student VISA that is uploaded through the OCAS application portal will ensure seats are saved.


Are you still offering free academic upgrading during the Spring semester that starts in May?

Due to the COVID-19 pandemic, ACE English and ACE Math will be offered online with a new start date - May 18th - August 7th, 2020.

For an assessment for ACE online, please contact Jeremy Roberts at jroberts@stclaircollege.ca. We will be conducting an online assessment until further notice. Please check our academic program page for further information specific to the courses and other updates.

All courses in the College & Employment Preparation (CEP) program have been suspended. With the recent precautions advised by the Health Unit and our College President’s announcement cancelling all labs, CEP classes will stop running effectively immediately until further notice.


When my Spring Tuition is due, will flexibility be granted to students who have lost employment due to COVID-19 or cannot access funds from International Banks?

As a result of the delayed Spring semester start, as well as some of the challenges students are facing (i.e. transition to online delivery; part-time jobs, shutdowns, etc.) we have decided to formally delay the Spring Tuition Payment Deadline for 3 weeks. The NEW tuition payment deadline is Tuesday, May 19, 2020.


International students - VISA

The Government of Canada has communicated it will extend VISAs for students whose programs are delayed as a result of COVID-19.


I am an international student who is planning to start my St. Clair College education in May 2020. I have received a valid study permit on or before March 18, 2020. Can I begin my studies in an online format from my home country given travel restrictions?

St. Clair College is choosing to deliver all classes this May in an online format as a result of COVID-19 and the uncertainty this brings. St. Clair College has received confirmation from the Government of Canada that your eligibility for the Post-Graduation Work Permit (PGWP) Program will not be affected by online education. This policy change permits students who have a study permit or who have been approved for a study permit for a program starting in May and are unable to travel to Canada due to travel restrictions. International students in this situation may begin their classes while outside Canada and may complete up to 50% of their program while outside Canada if they cannot travel to Canada sooner.

St. Clair College acknowledges and appreciates that we may have international students learning and participating from multiple countries with multiple time zones. As a result, St. Clair College will ensure that our online teaching methodologies and learning strategies will be conducive to accommodate the various time zones.

At this time, it is mandatory that upon your arrival you must isolate for 14 days, regardless of whether you have symptoms. For more information, please check the Government of Canada website, https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors-foreign-workers-students.html#restrictions-students.


I am a current student at St. Clair College and I just received an email that highlights tuition payment details for the upcoming Spring semester. Do I have any options regarding the payment of fees for this semester given the uncertainties and disruption that COVID-19 has caused?

St. Clair College is more than happy to work with our students regarding payment plans for the upcoming Spring term. The automated email did in fact reference our original tuition payment date of May 4, 2020. However, given these unprecedented times, we have further extended tuition payment timelines to offer added flexibility. Your payment for the Spring term is not required until the commencement of the semester, dated May 19, 2020. Our apologies if this has caused any confusion. If further assistance is required, please do not hesitate to contact the Registrar's Office via email at info@stclaircollege.ca.

How can I access Student Services?

The student services office is closed, however, all student services are being provided in a virtual format. To make an appointment with any of our Deaf & Interpreting Services,  Learning Technologist, Assistive Technologist, Tutoring,  and Counselling professionals, please email studentservices@stclaircollege.ca with your name, student number and service you would like  access and one of our staff will set up a phone or video meeting with you as soon as possible.


Are Tutoring services still available?

One-on-one peer tutoring appointments are still available through video. Students can request a tutor through your Student Self Service account. You can also contact Tutoring Services by email:

Main Campus, Windsor
Email: tutoringservices@stclaircollege.ca

Downtown Campus, Windsor
Email: SCCATutoringServices@stclaircollege.ca

Chatham Campus
Email: TutoringServicesThames@stclaircollege.ca


Can I get an appointment with a College Counsellor?

The college is still providing supports and services to all students with disabilities, both temporary and permanent. Counsellors are still meeting with students over the phone or by secure video conferencing. Please email your Counsellor to set up an appointment or email studentservices@stclaircollege.ca to request a Counsellor.

Counsellors can also assist student students with adjusting to the demands of online learning by helping them with academic planning, stress management and problem solving. As always, counselling is voluntary, by appointment, easily arranged and confidential.


I need somebody to talk to. I am overwhelmed with the situation in general. Who can I talk to?

We have a Canadian Mental Health Association Mental Health Counsellor available for phone appointments to all registered students and staff Monday through Friday 8am-4pm. To request an appointment, please email studentservices@stclaircollege.ca.

RealCampus provides professional support for maintaining a healthy balance between school, work, and everyday life. Confidential consultations, counselling, community referrals, resources (articles, CD’s, booklets) and online tools (blogs, podcasts, Depression and Stop Smoking Centres). Get started by calling 1-877-390-REAL (7325) or visiting www.realcampus.ca.

Good2Talk is a Post-Secondary Student Helpline - Free professional and anonymous support for  students in Ontario. 24/7/365. Phone: 1-866-925-5454 or visit www.good2talk.ca.

For more local resources visit https://www.stclaircollege.ca/student-services/counselling-services


Can I still get support as a WSIB Student?

Our Student Success Officer is available for phone and video appointments to any WSIB student or Return To Work Specialists. Appointments can be made by emailing success@stclaircollege.ca or leaving a message at 519-972-2727 ext. 4044.


I am required to book and/or write an Admissions test at Student Services for admissions consideration. How can I do this when the College is currently closed?

All testing is currently cancelled due to the Covid-19 pandemic. Student Services will be reaching out to students as soon as the situation changes.

Please contact the Registrar’s Office at info@stclaircollege.ca to inquire about other possible options to meet the requirements.

How do I request an official transcript?

At this time Official Transcript requests for mail and pick up are unavailable as the Registrar's Office is closed and monitoring requests remotely. Students can print Unofficial transcripts through their SIS (Self Service – Academic Records – View Unofficial Transcript). EDI Transcript requests made thru www.ontariocolleges.ca or www.ouac.on.ca for application purposes will still be processed. For more information contact transcripts@stclaircollege.ca
*Requests related to Post Graduate Work Permit Applications cannot be made Prior to the week of May 18th, 2020.


How do I get an official transcript for my post graduate work permit?

If you require Grad Status on your transcript please note it won’t be available until the week of May 18th, 2020. Do not submit your request until you have receive an email from the Registrar’s Office stating you are a graduate or you can access your Official Graduation Letter through SIS (Self Service – Academic Records – Print Graduation Letter).

Am I eligible for a partial refund of my tuition paid for the Winter 2020 semester given the cancellation of face-to-face delivery? I know we are receiving a prorated refund for some fees, but what about tuition?

This is an extremely challenging and unprecedented time. It has been particularly hard on students who have transitioned their learning to an online environment. With the academic year nearing completion, you have had to quickly adjust to changes that weren’t even imaginable as recently as early March. It has been incredibly challenging. But we are committed to ensuring that you can continue your education as seamlessly as possible.

Through collaboration with our students, faculty and staff, we believe we have done an exceptional job delivering alternative options that have allowed students to continue their programs from remote locations. We continue to develop solutions to support the delivery of programs that would normally require face-to-face interactions, such as labs, placements, clinicals, etc.

While this is not what any of us expected, St. Clair College is confident that you will be able to complete your semester successfully.

Our focus is providing you with assurances and opportunities to fully complete your program and/or classes and receive the quality education you expected. Thus, we will not be changing our tuition policy for this year and will not be offering tuition refunds or rebates.

As previously communicated, the President has indicated a prorated refund of ancillary fees will be processed and reflected in your tuition account shortly. We will continue to do everything we can to ensure you have access to any support you need to complete the semester successfully.

Will the college remain open?

St. Clair College remains operational and available for student support under very specific conditions. Student services such as Financial Aid, Registration, Admissions, Library, Counselling, Accessibility, Tutoring and Accommodations will continue virtually, by telephone, or by utilizing technology, and will also be provided by appointment only. Please call 519-972-2756 if you require any of these services.

The SRC Open Computer Lab, Chatham Campus Open Computer Lab and the TD Student Success Centre will remain open for students who do not have access to a computer. In an effort to practice social distancing and not overcrowd the labs, as suggested by the Government of Canada, please book an appointment for Computer Lab use by calling 519-972-2756. Students with appointments at the Main Campus, Chatham Campus or the TD Student Success Centre are to enter through the building’s Main Lobby and check-in with Security.

The Sportsplex and Healthplex are closed.


How can I access the Library?

All students and staff will be supported virtually by library services.


Is the Health Centre open?

We are open to College Employees and Enrolled Students on a limited basis through virtual phone consultations with our Registered Nurses and Nurse Practitioners.

They will be able to answer your health care questions, guide you through the healthcare system, and help you to manage your health care needs.

Please call 519-972-2727 ext 4484. Our hours of operation are 8:00 am - 4:00 pm Monday through Friday for phone consults only.

Individual appointments for health requirements related to placements are being arranged in a limited capacity.  Please call the Health Centre for appointment information.

If you require assistance outside these hours please visit the Health Services website for a link to other Community Health Care Services that you can contact. If you suspect you have COVID-19 there is a link to a self-assessment on the Government of Ontario website that will provide direction based on the outcome of the assessment. Please ensure to call first prior to attending a health care facility.


Will food services remain open?

Food services are closed until further notice.


Will the Residence remain open?

Students are encouraged to return home at this time. However, as we recognize that this may be difficult for some students, the residence at both Windsor and Chatham campuses will remain open to students. No visitors are permitted. The exception is students returning from outside of Canada who are now required to return home and self-isolate for 14 days.


Locker Access

Students wanting to remove contents from their lockers can do so up until Friday, May 1 at 4PM. Please call 519-972-2756 to make an appointment to come on campus.

You will not be allowed into the College if you have travelled or have symptoms of COVID-19. If you have travelled, you will have to wait until your 14-day quarantine is over or you can give us permission to gather your items.